The company carries out the return and exchange of goods of proper quality in accordance with the Law "On the Protection of Consumer Rights".

Terms of return and exchange

Return and exchange of goods is possible within 14 days after the buyer receives the goods.

Return delivery of goods is carried out at the expense of the buyer.

Refunds are made within 14 working days.

The company carries out the return and exchange of goods of proper quality in accordance with the Law "On the Protection of Consumer Rights".

Return conditions for goods of proper quality

You can return the goods or exchange them if:

the goods have not been used and do not have traces of use by the consumer: scratches, chips, abrasions, stains, etc.;

the goods are fully assembled and the factory packaging is preserved;

all labels and factory markings are preserved;

the goods retain their presentation and consumer properties.

According to the Law "On Protection of Consumer Rights", a company may refuse to exchange or return quality goods to a consumer if they fall into the categories specified in the current "List of non-food products of good quality that cannot be returned or exchanged".

What you need to do to return the goods directly to the store:

Call us and notify us that you are going to bring the goods for return;

Bring the receipt from our store that you received with your purchase;

Bring the purchased goods to our store at the address Kyiv, Verbovaya St., 19 (store A15/3)

The goods must be in marketable condition, that is, not broken, without scratches, and with undamaged packaging.

What you need to do to return the goods by Nova Poshta: call us and notify us that you are going to send the goods and receive the required address;

Enclose the receipt from our store that you received with your purchase; send the purchased goods. It must be in a marketable condition, i.e. not broken, without scratches, and with undamaged packaging.

A product that has been used and/or has not retained its consumer qualities cannot be returned (except for warranty cases).

Defective goods cannot be exchanged - these are goods that have damage, scratches, and visible signs of use, except for warranty cases.

Return of goods under warranty.

What you need to do to return a product under warranty:

Call us and notify us that you are going to bring the product for return;

Bring the receipt from our store that you received with your purchase;

Bring the purchased product to our store at the address: Kyiv, Verbovaya St., 19 (store A15/3)

The product must be in a marketable condition, i.e. not broken, without scratches, and with undamaged packaging.

To return an item via Nova Poshta: call us and notify us that you are going to send the item and receive the required address; Enclose the receipt from our store that you received with your purchase;

Send the purchased item.

It must be in a marketable condition, i.e. not broken, without scratches, and with undamaged packaging.

If you have any questions during the review process, our specialists will be happy to help and advise;

According to the Law "On Protection of Consumer Rights", a company may refuse to exchange or return goods of proper quality to a consumer if they fall into the categories specified in the current List of non-food goods of proper quality that are not subject to return and exchange.